These Terms of Service ("Terms") govern your use of the services provided by Tasteza Kitchen & Cafe, including our WhatsApp Business account, website at tastezakitchen.com, and related platforms. By using our services, you agree to be bound by these Terms.
1. About Our Services
- Dine-in at our restaurant in Hinjawadi Phase 3, Pune
- Food delivery through WhatsApp, Zomato, and Swiggy
- Takeaway and parcel orders
- Catering and bulk orders for offices and events
- Promotional offers and loyalty programs
2. WhatsApp Business Usage
- You consent to receive order confirmations, delivery updates, and service-related messages
- Promotional messages are sent only if you have opted in to our WhatsApp channel or group
- You can opt out at any time by replying "STOP" or contacting us directly
- We will never use your WhatsApp contact for spam or unauthorised third-party marketing
3. Ordering & Payments
- All orders via WhatsApp are subject to availability and confirmation by our team
- We reserve the right to modify menu items and prices without prior notice
- Payment must be made as agreed at time of order (cash, UPI, or online payment)
- Orders through Zomato or Swiggy are governed by their respective terms
4. Delivery Terms
- Delivery times are estimates and may vary based on order volume and location
- We currently deliver within Hinjawadi Phase 3 and nearby areas of Pune
- Minimum order value for free delivery may apply and will be communicated at order time
- We are not liable for delays caused by factors outside our control
5. Cancellations & Refunds
- Orders may be cancelled within 5 minutes of placing, before preparation begins
- Once food preparation has started, cancellations may not be accepted
- For incorrect or unsatisfactory orders, contact us within 30 minutes of delivery
- Refunds, if applicable, will be processed within 5–7 business days
- For Zomato/Swiggy orders, their respective refund policies apply
6. User Conduct
When using our services, you agree not to place fake or fraudulent orders, harass our staff, share false reviews, or use our contact details to send unsolicited messages.
7. Intellectual Property
All content including our logo, brand name "Tasteza Kitchen & Cafe", food photography, and promotional materials are the property of Tasteza Kitchen & Cafe and may not be used without prior written consent.
8. Offers & Promotions
- All offers and discounts are subject to availability and may be withdrawn at any time
- Offers cannot be combined unless explicitly stated
- We reserve the right to modify or cancel any promotion without prior notice
9. Limitation of Liability
To the maximum extent permitted by law, Tasteza Kitchen & Cafe shall not be liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the value of the order in question.
10. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.
11. Changes to These Terms
We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes your acceptance of the revised Terms.
12. Contact Us
Hinjawadi, Pune, Maharashtra 411057